At Dey Nursery, we want you to be completely satisfied with your purchase. If for any reason you need to cancel your order or request a refund, please review our cancellation and refund policy below:
Order Cancellation You may cancel your order within 24 hours of placing it. After 24 hours, we may have already begun processing your order and are unable to cancel it.
Refunds If you are not satisfied with your order, please contact us within 7 days of receiving your shipment. We will do our best to resolve the issue, including offering a refund or replacement. All returns must be in their original condition and packaging.
Shipping Costs Shipping costs are non-refundable. If you received free shipping as part of a promotion, the cost of shipping will be deducted from your refund.
Return Shipping You are responsible for the cost of return shipping. We recommend that you use a shipping method that provides tracking information and insurance.
Refund Processing Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment within 7 business days.
Custom Orders Custom orders cannot be canceled or returned unless they are defective or damaged upon receipt.
If you have any questions about our cancellation and refund policy, please contact us at [insert contact information here].
Effective Date This cancellation and refund policy is effective as of [insert date here].
